I have taken extended warranty foe my TV, AC and Microwave oven and wa the biggest mistake. I had raised a complaint on my AC not working and below the chronological order issues I faced with this fraud company:
1. After multiple reminders Abhishek from Gowarranty mentioned that I need to arrange for a 5exhnician myself and gowarranty would reimburse the amount, I wonder why I had to gowarranty and as well the vendor to have the service conducted and asked him to send a confirmation email acknowledging they would reimburse, no response till date to the email I sent.
2. Again on my multiple follow up, I spoke Mohit who said a technician would be coming soon to service and till date no response, a person from flipkart called to say that a call is raised by gowarranty foe installation of a new AC Where as my query was to service my non working AC. When I asked Mohit about this he said there was some mistake and that technician would come early and no response post that.
3. Today, after N number of calls, a new named Ayush spoke and said he will arrange for a technician to visit today and none if them turned update today and no response from gowarranty.
When I asked I would like to speak to a higher office, they say they don't have any seniors and that IT will call me to solve my problem, why would an IT team call to resolve my problem? Going with their response none have called.
I wonder if this is a genius company or fraud company who cheats people by claiming they would provide service?
On top of all this, shamelessly once 2 or 3 months they call to check if would like to add any more new products under their service and When I complained about their poor service, they say they will get back and no response.
Horrible service by gowarranty. Was this information helpful? | 
This is with reference to the complaint raised by you against GoWarranty regarding the service request registered for your Air Conditioner under Extended Warranty Policy No. GW_DF33797B21D5.
At the outset, we strongly deny the allegations of fraud, cheating, or intentional negligence made against our organization. We would like to place on record the actual sequence of events and communication history pertaining to your case.
1. Service Request Registration & Initial Action
Your service request bearing SR No. SR001986 was duly registered on 22 February 2025 for the issue reported as “AC not cooling / deep cleaning required.”
Immediately upon registration:
* The complaint was logged with the brand/service ecosystem.
* Multiple service partners were assigned including Eassy Innovative Services Pvt Ltd and Igniscore Solution.
* Local technicians were also arranged for faster resolution considering the serviceability challenges at your location.
2. Customer Consent for Local Technician Arrangement
As per our internal records dated 26 February 2025, you had expressly communicated to our representative that service from either a brand technician or local technician was acceptable to you and that it was “not a problem.”
Based on the same:
* A local AC technician was arranged on 26 February 2025.
* Additional technicians were coordinated subsequently on 28 February 2025 and 19 March 2025 in order to expedite the resolution.
3. Delay Due to Serviceability Constraints
The delay occurred due to technician availability and coordination challenges from third-party service partners in your area. However, throughout the process:
* Our representatives continuously remained in touch with you,
* Updates were provided,
* Follow-ups were conducted with the service centers and technicians.
At no point was your complaint ignored or abandoned.
4. Regarding Reimbursement Discussion
As an alternate resolution mechanism to avoid further delay, our team suggested that you may arrange a local technician and the reimbursement request would be evaluated as per policy terms and diagnosis. This was suggested only in the interest of expediting the repair process and reducing inconvenience caused due to technician availability issues.
5. Incorrect Installation Call
We acknowledge that an incorrect installation-related call appears to have been generated by a third-party partner in error. The same was neither intentional nor an attempt to mislead you. Our team immediately attempted to rectify the issue upon being informed.
6. Communication Conduct
We further place on record that during several interactions, our support staff faced aggressive and abusive communication from your end, despite continuously attempting to assist and coordinate the service process.
7. Previous Successful Service History
It is also important to note that you have been associated with GoWarranty since 2022 and multiple previous service interactions were successfully completed under your plans, including earlier AC servicing cases which were resolved satisfactorily.
Therefore, the allegation that GoWarranty is a “fraud company” is completely baseless, defamatory, and contrary to the documented records available with us.
8. Current Status
We remain willing to assist you in resolving the matter as per the applicable terms and conditions of your extended warranty plan. Our team is ready to coordinate the service subject to mutual cooperation and technical feasibility.
We request the Hon’ble Forum to take note of the above factual chronology which clearly establishes that:
* the complaint was actively handled,
* technicians were repeatedly coordinated,
* multiple follow-ups were conducted,
* and there was no dishonest intention or deficiency amounting to fraud.
Thanking You,
Team GoWarranty