Gowarranty — Extended warranty

I have taken extended warranty foe my TV, AC and Microwave oven and wa the biggest mistake. I had raised a complaint on my AC not working and below the chronological order issues I faced with this fraud company:

1. After multiple reminders Abhishek from Gowarranty mentioned that I need to arrange for a 5exhnician myself and gowarranty would reimburse the amount, I wonder why I had to gowarranty and as well the vendor to have the service conducted and asked him to send a confirmation email acknowledging they would reimburse, no response till date to the email I sent.

2. Again on my multiple follow up, I spoke Mohit who said a technician would be coming soon to service and till date no response, a person from flipkart called to say that a call is raised by gowarranty foe installation of a new AC Where as my query was to service my non working AC. When I asked Mohit about this he said there was some mistake and that technician would come early and no response post that.

3. Today, after N number of calls, a new named Ayush spoke and said he will arrange for a technician to visit today and none if them turned update today and no response from gowarranty.

When I asked I would like to speak to a higher office, they say they don't have any seniors and that IT will call me to solve my problem, why would an IT team call to resolve my problem? Going with their response none have called.

I wonder if this is a genius company or fraud company who cheats people by claiming they would provide service?

On top of all this, shamelessly once 2 or 3 months they call to check if would like to add any more new products under their service and When I complained about their poor service, they say they will get back and no response.

Horrible service by gowarranty.