Grabgear — Beats Studio Buds/different item received.

I have placed an order for Red Beats Studio Buds from GrabGear on 21st Oct, Order ID#KL206513. After doing some research i found so many complaints about this platform. Hence i decided to cancel my order before dispatch on 22nd Oct. Per the website, the process to cancel order is to whatsapp the request to a number which i did a along with cancelling the order in website.

unfortunately, what i feared has this unlocked. There is no proper customer care. My ticket for item cancellation is still open since Oct21 without a response. They only created a freshdesk (automated) ticket #[protected]. Days have passed and i got the item delivered on 25th Oct. Delivery was smooth, even though it was not anticipated. However, the item received has a brand box says white product inside. Hence i kept it aside untouched and raised a return request same day. Another automated ticket got generated #[protected]. unlike first time, someone was kind enough to decline my return request after 2 days stating "the outer box colour might be different. Please open and check the package the product is red colour only"

I have unboxed the "unboxed" item and found a black earbud inside white box with white ear tips. Also, the product has no brand warranty per Apple. Now there is no option to raise a return request as the earlier one is in declined state, leaving me only option to contact the seller a whatsapp account (out of service message when calling). Just to mention, they have an email id for the sake of an id, nobody responded yet.

To my surprise someone messaged me back on 28th Oct and asked about issue. I told the agent to at least provide an invoice with a S/N so that i can take it up Apple to get the brand warranty reinstated. For which, he/she agreed to send a fresh invoice and collected product serial number. 5 days passed, no response. My return periods is already over and i am having a product of different color, mismatched ear tip, out of warranty.

I am totally fine with the colour of the product they sent. Its fine even though that's not what i have paid for. But their mismanagement is terrible.
They don't have a proper customer care or least bothered about after sales service. The issues I currently have are mismatched ear tips and expired coverage. I would like them to send me a new invoice with S/N and send at least black ear tips to match it with earbud. Or, send me a red product with good accessories (which i dont prefer much as i dont know what else gonna happen further).