[Resolved] Grabgear — Faulty product

Soumash Mukherjee

Aug 15, 2022

Address:	KLVSTC INTERNATIONAL, #64, Krishna Oil Mill, Near Shiv Mandir, Main Market, Behror, Alwar District, Rajasthan 301701
Website:	Grabgear.in

I have purchased a (UNBOXED) Zebronics Zeb-FIT5220CH Limited Edition Smart Fitness Watch ( order no #KL 205567)from Grabgear app in 05 Aug and recieved same on 06 Aug.
I have attempted to connect the watch using Zebronics app series 20 and tried doing it manually using Bluetooth. However the watch Bluetooth is faulty and not getting detected. My request for replacement has been denied with out any explanation.
Numerous attempts to approach the coustomer sp through WhatsApp, email but to no avail.

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Aug 20, 2022

Complaint marked as Resolved

Grabgear agreed to refund after 24 hrs of posting the complaint on 15 Aug, pick up of the watch was within 48 hrs and the money has been refunded today 20 Aug, after 72 hours of pick up. Thanks. Regards