Grabgear — Gimbal - Weebill S

Address:

Registered Office Address- KLVSTC INTERNATIONAL, #64, Krishna Oil Mill, Near Shiv Mandir, Main Market, Behror, Alwar District, Rajasthan 301701

A Weebill S gimbal was delivered on Oct 19, 2022 which was ordered a month prior and sent via Blue Dart. The product arrived with the following issues:
1) There are only 3 out of 5 cables in the delivery for this product as per Zhiyun
2) The USB type C Charging cable for the batteries is missing
3) The product sent seems like it was previously opened. It's missing a manual and a warranty.
4) I tried to register the product at Zhiyun India and it shows that the serial number was already registered.
5) There is no warranty information in the delivery.
6) The quick release plate is missing the Y bracket with the knob for the lens support, that is standard with this product.

Following an inquiry with the company, after about 2 weeks, they opened a ticket, and have since not processed it or looked at it.

A WhatsApp conversation was then initiated and the representative replied sparingly with vague promises and asked for a unboxing video which was provided.

He then stated that he was checking with the brand for the parts or will reimburse. Haven't heard from them since. It's more than a month now since I ordered the product. I would like this issue resolved or would like reimbursement as promised.