Grabgear — Order #KL205571 No Refund Received Even After Gift Card is expired

Grabgear — Order #KL205571 No Refund Received Even After Gift Card is expired

G Glenn mendiz Nov 4, 2022 Nov 6, 2022 This thread was updated on Nov 6, 2022

I've returned the headphone's for which i've recived a giftcard voucher. Which was to be refunded to my account after its expiry on the 20th of Sep But even after more the 1 and half month the refund has not been reflected on my account. (NO RESPONSE FROM CUSTOMER SERIVER REPRESENTATIVES ON WHATSAPP ) Was this information helpful? No (0) Yes (0)

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Tisson K.Tom

Nov 6, 2022

who gave you gift card ? Are you sure its from Grabgear ? Did they ask you to redeem it through SBI yono or ICICI imobile ? if so, i did receive a similar call, it sounds more like a scam to me. The agent who called did not even know the complaint. He just knew my email and name. After querying a few things he offered me a gift voucher as a resolution that can be redeemable only through those apps and had an expiry of 30mins per him.
However, i could not find a way to redeem it via those apps. Neither i tried much it seems a scam to me. what you say ? Grabgear has the worst after sales service. they wont respond whatsoever. Thats one of the reasons to doubt the call which i received.