Grabgear — Product not received and no status update

Address:

Krishna oil mill, near shiv mandir, behor, alwar district, rajasthan 301701

I have ordered DJI OM 5 3axis gimble stabiliser order #kL206721 with the tacking waybill [protected] on 4th jan 2023 and it was suppose to reach to me in 5 to 10 business days but it hasn't reached yet.
I have trying to contact them via mail( twice) and whatsapp and over phone. They haven't made any contact with me or responded in any way. All i have got is autogenerated mails from them issuing me a ticket which says they will process and nothing happens
Finally i tried calling bluedart and they told me that the “shipment is cancelled from the seller itself and the product is not handed over to them.
Try to contact seller and tell them to book the shipment again”.