[Resolved] Grabgear — Received defective and used product

amolmt

from Partur, Maharashtra

Mar 2, 2022

Website:

grabgear.in

Hi, I have purchased Sony WH-1000XM4 from Grabgear. While purchasing their site mentioned that the product is brand new. But the product I received is old, used, gets discharged quickly and there are issues while charging. I feel like they have packed old and used product cleverly and selling it as new. I have paid the full amount. While making a return request they only have two options one is replace and the other one is gift card. I don't want gift card I want my money back.

Please help me get my money back.

Thanks.

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Mar 26, 2022

Complaint marked as Resolved

Marking it as resolved as Grabgear has refunded my amount. I wish they have a more clear channel to communicate with the customers.

Mar 02, 2022

Updated by amolmt I have placed an order for brand new/ sealed product but they sent me used one. The return period should be 7 days instead of 3 days. And there is no option to get my refund they are showing replace and gift card.

Mar 04, 2022

Updated by amolmt I have sent the product back to them yesterday. This morning I tried to log into their app and website but I am not able to. Seems like they have deleted my account. Now how am I supposed to check my refund status? Please help.

Mar 12, 2022

Updated by amolmt It's been 10 days and there's no update from them regarding my complaint.

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Comments

amolmt

from Partur, Maharashtra

Mar 17, 2022

No action taken by seller, the product has reached its last location, seller is not picking it up. They are saying, they can't process the refund because they haven't received the product yet. I am really frustrated now, literally taking follow up everyday but they are not taking any actions. Please help.