[Resolved] Grand Tourio Holiday Solutions Pvt. Ltd. — refund of membership fees

Divekar Priti

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400064
Website:	www.grandtourio.com

We had taken membership on 31st dec, 2017 by paying rs.67500 for 6 years membership with membership no[protected] after promising host of benefits by the company which included the following
1] stay at 5 star properties with complimentary breakfast, hi - tea, either of lunch or dinner, access to all facilities during the stay at property
2] flight ticket for one way travel after we refused 40% discount on flight tickets
3] to & fro vehicle for airport transfers and sightseeing with guide. Fuel cost to be borne by us.
4] summer camp for kids, passes for events...
This presentation was made at andheri office by rishikesh, executive, celia team head and mr. Vivek singh manager

Now when i emailed them for flight tickets and booking for coorg during november 2018, i am told by reservations team that the company policy is to provide only accomodation with breakfast and no other facility.

No one from support team either answers or reverts to your messages. This is the service.

This is sheer cheating and loot of our hard earned money.

I request the company to provide me refund as they are not able to keep there commitment.

I also would be grateful if any one can assist and help me in obtaining refund from the company.

We need to circulate this on social media and media so that more people donot fall into this trap

Please revert on priti. [protected]@rediffmail.com

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Jun 29, 2018

Complaint marked as Resolved

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Comments

Rishi2004

Hello all,

I read many complaints
Our mistake is before going grand tourio we didnt check in website

We trapped by following points:
As usual we got call that we select for a lucky draw
We went & they asked to attend the discussion for 45 min n receive the gift
Then they started by asking did u see the logo of grand tourio it's collaborate with Marriot, Hyath & ITC hotel

Also said they are celebrating 18th anniversary of this fraud company to give such gifts but guys check the website it formed only 6 years back & having since 6 years complaints
They are keeping the girls as a sales girl for not to talk but to do hypnotism

They they said all bla bla like
Every month 1 movie ticket
Yearly 6 times 5 star hotel lunch
Yearly once candle light dinner
5 star hotel stay with normal price
Airport to Hotel & Hotel to Airport free pick up & Drop
1 lakh worth coupon can use throughout Mumbai
All humbug

Waves ganapatipule coupon free stay
Matheran, khandala, panchgani resort for a day
The main thing is they don't allow to speak n decide

They keep on talking like mesmerizing people
They are well trained emotionally playing with peoples
Well trained girls n they read our mind n talk
With huge volume music we can't think n decide

So that many people are become fooled
Convinced continuesly by 3 more people around us

If we become a member said they provide extra gift like bajaj microwave oven 17 litre & Panasonic Air fryer

Keep on telling 5 star hotels not filled all the day, like some of our travels do such things n bla bla so on

We signed for 3 years domestic tours for each year 6 night seven days each year for RS.80, 000

That 3 people surround us n signed the agreement without reading like which we do in the bank
After then first we shocked that they put 160000 for 6 years n we paid 50% of the amount which can we use for 3 years n after paying balance to continue another 3 years

Second shock is after signing agreement their behavior is entirely different, said we receive any 1 gift either oven or air fryer & that too after 2 weeks by courier

Third shock is we didn't receive welcome call next day which they said
We ringed continuously but they not picked
After 2 days they picked call n iritating us by their talk

Then we got biggest doubt about this company
We ringed Marriott, Hyatt & ITC hotel, they all said that they are not collaborate with grand tourio
Also said they are not like club Mahindra & country vacations, believe me guys I travelled across cities & stayed those hotels, they are truely in service not like these fraud people

Then we checked in website n realized that we trapped by mesmerizing trainned people's which we not able to think that particular 1:30min

We asked for refund, said that we agreed & signed the papers which can't refund
So, We consult one finalcier adviser for this
He advised to go police station near by grand tourio branch which we signed

We proceed to police & said we came to complaint about grand tourio company & immediately he said there are 11 more cases are filed against this company

We told about our story, said that we came very earlier & not at all used their single gift n facility, so will solve soon
With police complaint we went grand tourio n ask for refund

First they said that we are not at all used their facility then how you know about our service n all those etc

Then we strongly said we don't want your single service, enough is enough, not agreed

We both & grand tourio head went to police station n he don't have way, so we saved by their false agreement n returned our money Rs.80, 000 within 2 weeks

Check in customer complaint of this fraud company, many are trapped from 15000 to 150000 by unlimited false statements, am really worried about those & tell about my experience that how to come out from such incident

Just want to mention the name of the person who gave false statement to us Roshini & Rishikesh

So please be sure that you are not used even a single time of their services
If yes also your money will refund partially because of false statement n agreements

So guys don't afraid to go to the police
They are really too friendly n understand the situation of our stress & they did their best for us

Truly
well wisher

Pankaj.mehra07's reply, Feb 20, 2019

It’s really helpful dear.. we also trapped, can you advise, which police station you complaint so that we can go there and as they people are already aware, they can take immediate action.

Thanks