[Resolved]  Grand Tourio — refund of membership fees

Address: Ghatkopar West, Mumbai City, Maharashtra

In june/july 2018, we have been approached by this company on pretext of some gift voucher and we went to their andheri office and met mr. Rishikesh, ms. Priyanka mestry, mr. Imran khan, they have portrayed very good picture about the company and told us the following information:

1. We will get 5 star/4 star hotels at cheaper rate.
2. They have tie ups all over india and international.
3. We will get the yearly benefits like movie tickets, banquet booking, dinner etc.
4. They were offering a microwave oven on this membership.
5. They wanted to pay us then and there only or otherwise these offers won't be applicable.
6. After all discussion we have opted for only domestic booking and they told us to pay the half of the price, but we can avail all the facilities as mentioned by them.
7. I told them i do not want the microwave oven they have reduced the price even further and finally we settled at rs.80, 000/- to be paid.
8. I have swiped my sbi credit card for emi facility.

We wanted to book the banquet hall for small family function but they have denied stating that we need to pay the full membership fees - where as we have been told that we can avail this. Their numbers are never connected and we get constant same email reply from their email ids.

We have never received any communication from them since we took our membership, we have never received a welcome kit. After few days we came to know that this company is doing a fraud business. The people to whom we met have left office, we them met mr. Karan - but he also resigned. Then we were trying to get in touch with ms. Sneha but she was also not taking our calls and if at all she take then she gives some random reasons.

They are going by the signed agreement and our hard earned money is at toss. Isn't it there any natural justice for people to get the refund of their money, because of this only these people are able to frame the innocent people and they are still doing it.

I have all email and whatsapp communication. Recently we went to their vidya vihar branch but the office was closed, the building people were asking us that they have duped many people and still people come in search of the company.

I want my savings back, i am already going through lot of mental pressure, these people are not taking the calls and meeting us.

Thanks & regards
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Dec 3, 2019
Complaint marked as Resolved 
My complaint is not resolve, the director of this company said that they will offer us something in exchange of refund for this he wants the complaints to take off. I am taking off the complaint only temporarily if the director of the company fails to give us satisfactory compensation then I will resubmit this. PLEASE NOT TILL DATE COMPLAINT IS NOT RESOLVED.
Grand Tourio customer support has been notified about the posted complaint.
Dec 03, 2019
Updated by Ruby Pol
PLEASE NOTE I AM TAKING BACK THE COMPLAINT UNDER PRESSURE FROM THE DIRECTOR FOR GIVING US THE SOLUTION.
 
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Even I m facing the problem can u contact me on [protected]

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    Grand Tourio Phone
    +91 22 2501 5686
    +91 22 2501 5676
    Grand Tourio Address
    No: 302-303, 3rd Floor, Surya House, Near Vidyavihar Railway Station, 7th Road, Rajawadi, Mumbai, Maharashtra, India - 400077
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