Great Eastern Appliances — hitachi 318hbea/1.5 ton split ac

Address:Branch 17,manujendra Dutta road, Gora Bazar,DumDum,kolkata 700028, Kolkata, West Bengal

It's very shame for me that i wrote about your services and customer support matter. On 08/5/19 i had purchase a new hitachi split ac from great eastern gorabazar branch, on 30/4/19 after installing the products on 07/5/19 it was not working due to leakage problem the, matter not yet solve till now i had launch a complaint in customer care through call as well i physically visit in branch regarding my issue.
Docket number [protected] &[protected]
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Dear Sudip,

Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away.

Regards,
Team Hitachi
Sudip Sarma Choudhury's reply, Jun 4, 2019
Second reminder

As per you letter we are till waiting for your good customers dealings. Which is really unexpected that no one visit in my house except the phone call, which could be soon resolve the matter.
(Hitachi split 1.5 AC indoor unit broken )
We complain several times through phone call, through mail.
Docket number 19051602033 register on 16/5/2019
it's my earnest request send some service engineer to remove the broken AC and please return back to your company which not working.

Great Eastern retail pvt. Ltd. (Gora Bazaar branch) Dum Dum, kolkata 700028
Dum/s01920/00812
Dated of purchase 30/04/19
Model RSNG318HCEA
Serial. SE190D00244

ATANU CHAKRABORTY
9830590467/9433485220
Dear Sudip,

Thanks for sharing the details with us. We have escalated your concern to our team and will get in touch with you soon.

Regards,
Team Hitachi
Dear Sudip,

We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.

Regards,
Team Hitachi

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