Great Eastern Appliances — Voltas ac installation

Address:Kolkata, West Bengal

I bought Voltas air conditioner on 11th April 2016 from the great eastern ( tollygunge branch, kolkata) and was promised that my AC will be installed in 2-3 days maximum!
I'm still waiting for someone to come and install the AC and visited this outlet couple of times to find out about any recent updates !
Now they clearly denied that they ever promised to install the AC in 2-3 days and informed that it depends only on Voltas company when they will send the technician for installation!
This is absolutely misleading information for which m being harassed !
I stay abroad and will leave the country in next few days ! I don't want my family to deal with this problem and seek for a solution before I leave the country !
I believe no one is doing any favour on any one and hence I expect professionalism please!
Kindly look into this matter please!
Would really appreciate !
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Dear Customer (aratrika27),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Dear Customer (aratrika27)

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team
We are sorry for the inconvenience caused to you and will definitely look into the matter on an urgent basis.

Monica Bhagat
Customer Relations Manager
Purchased Voltas 185ZYR/1.5Ton Split AC from Great Estern Appliances Dalhousie Branch at Kolkata under Invoice No. DH/SA/1617/01377 DT/ 14/04/16. AC machine lying uninstalled for a week since none came to install this AC machine though Great Eastern co. told for Free standard installation with a free installation coupon. I had contacted your call centre from 22/4/16 till today for five times for the installation of it. They assured me to take necessary action but none came to install it. On 22/4/16 I again lodged a complain stating all these to this website, But still the AC is lying packed & uninstalled. Voltas service centre at Howrah (when contacted over phone ) they are saying that no information has been received from Voltas call centre or Great Eastern Co. and claiming for Rs. 1500/ for standard installation. Please take immediate action for installation of this AC machine and give me information for it. My address: Sunil Kumar Chandra, 19/4, Rajballav Saha Lane, HOWRAH CITY-1, PIN-711101, near Mallick Fatak and Arya Balika School. Contact No [protected] & [protected]

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    'Technocity', 15B, Sarat Bose Road, Kolkata, West Bengal, India - 700020
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