Great Eastern Trading — defective item has been delivered

Address:

North 24 Parganas, West Bengal, 700120

Lg tv model : 43uj632t
Serial no : [protected]tryljl
Buy date : 20.10.2018
The set supplied to me had defect from the very first day in it's display, it has several black horizontal fringes at lower side of screen. The issue was pointed out to the lg agent (Monojit das, [protected]) who came to install it; he asked us to change it from great eastern (Serampore) itself as it is defective. The dealer (Great eastern, serampore branch, agent: abhijit, [protected]) was informed about it and was asked to change the set, but they delayed it giving priority to some other products that i purchased and now they are saying only display will be changed as so many days have passed. I paid rs. 47000 for this tv, not only that, i also have bought so many other big amount items of lg, as i had trust on the dealership of great eastern. But this behavior has really hurt me and has hurt my trust. Moreover, the behavior from this great eastern agent towards my old parents has really hurt me. For his lack of wish to help his customers, my parents had to go to the shop physically so many times. I would like to request for a complete replacement of the product as the product supplied was defective itself. My father and mother also informed me (As i didn't directly met the agent) that he is indicating about some behind the table business and this has gone beyond my patience. The price of this product has been given to me by my company ongc, and thus it is a property of them for next 6 years and if the problem still persists, specially harassment of my old parents, i am going to file case against great eastern and this employee, as the dealer has to take the responsibility of his agent's behavior, and that will be a case filed by ongc for its property against great eastern for delivering defective item.