Great Eastern Trading — defective washing machine not being replaced after 12 days follow ups!

Address:

712101

Great Eastern Chinsurah delivered a defective washing machine to my mother as found by the samsung installation guy. A machine part was taken out and machine was giving horrible noise.

Without using it, we raised replacement request at their shop 12 days back and since then my 61 years old mother is getting harassed with their fake promises like new washing machine will be delivered in next 3 days. Note, that they informed us, samsung already approved the replacement request quickly so I really can't blame samsung. Since then every 3rd day this chuchura branch finds new excuses all of a sudden. With 2nd reminder they said it is already at their salkia store which will come to chinsurah next day, when it did not come they said it is already in dankuni store which will definitely come after another 3 days, now after 3 days the manager said it is already in uluberia store and the delivery date is not in their hand! There should be a limit to their fake illogical promises!

The machine was an urgent need at our house as father is not well and we are unable to find a maid to handle households. Even after informing about the urgency the sales guy and the branch manager are not helping at all to follow up and get us the replacements as per promised date. As per their target dates we even changed doctors appointment for father but they are such irresponsible shop who do not bother to even harass the senior citizens with fake promises.
You keep your replacement product with you in some 10 more stores for another year! We want our full money back so that we can urgently buy it from some other shop or online.
Invoice no: W1624/1819/04872
Order no: W1622/1819/04665