Great Eastern Trading — Delivery of DEFECTIVE LG DOUBLE DOOR REFRIGERATOR

Address:

Kanchrapara greateasern trading, 238 BUGSTATION ROAD, BAG MORE, KANCHRAPARA, DIST-24PARGANAS, WEST BENGAL, PIN-743145

In reference of my two times intimation before( dated-17 th april, 2020 and 6 th may, 2020), i further want to bring your attention that - i have purchased a lg double door refrigerator from your company on dated 28.02.2020 and it was delivered on dated 7.03.2020.no persor was communicate from your side and from 23 st march, 2020 lockdown was started so then no service was expect from your side. as there was an emergency, we unpack it on dated 14 th april, 2020 and found a dent on the wall of refrigerator with defective door of it. after complaining a number of times to your company and a representative of grate eastern company of kanchrapara branch name "mr. raj kumar gond" and lg too in the month of april( mention at the onset of intimation), no needful reply was from your side and a representative of lg company also inform us that thy would not received any intimation from great easern company as it is the prime responsibity of great eastern to save their customer interest which hurt and humiliate a customer's interest and your i responsibility. after a further intimation to lg, they reply us that they would not replace their lg refrigerator as the great eastern company would not take any step on behalf of customer interest. now what is your reply about my question--1.am i pay the price to great eastern company to purchase a dent lg product?2.is the name " great eastern company" a company who mislead the customer and gives false- faith of service to the customer through their representative like the people mr. raj kumar gond 3.is the name " great eastern company" a brand name of fraud to the customer. 4.people those who come to the great eastern always should be prepare to be victimise and desatisfectuon. need reply otherwise will bound to go to a legitimate process through consumer court for justice .