[Resolved]  Great Eastern Trading — harasment faced in purchase of a whirlpool fb 2630 protton roy-alpha steel gr[protected] [protected]

Address:

Kolkata, West Bengal

The above fridge has been purchased from Great Eastern Retail Pvt. Ltd, Kankurgachi, having invoice no. KG/1819/SA/02839 Invoice dt.09/06/2018. Order No.KG/1819/SO/02840 dt. 08/06/2018.
While the item has been purchased, one one Sales official Sri Ankur Roy having contact number [protected] said that the MRP of the product is Rs 32000/- DP: Rs. 28000/- and Customer price is Rs.24800/- which is the billing price.
When the item was delivered on 10.06.18, the MRP on the cartoon was seen as Rs.28925/- the date of manufacture was March'17. I spoke to Sri Ankur Roy, the sales person who said that current date product is not available and requested me to accept the same. I told him that you have calculated the price on MRP Rs.32000/- and on the cartoon it is written as Rs.28950/-. He said that he shall look into the matter and asked me to call him on 11/06/18. When I called him on 11/06/18, he asked me to meet him in the Great Eastern Retail Pvt ltd, Kankurgachi. When I went to meet him at about 8.00pm, I was asked to speak to one Mr.Dey, said to be the manager of the show room. Sri Dey misbehaved with me and my wife and told us that the MRP and DP are all same and I may do anything and even go to consumer forum, which will be of no use.
In the light of the above, it is requested to deliver a currently manufactured item having MRP as Rs.32000/- or return back the money to the financer (Bazaj Finance). Moreover, another fridge delivered on 4.6.18 has not been taken back yet. The same has been rejected by me as the date of manufacture is July'2016. By which, Great Eastern Retail Pvt ltd, Kankurgachi has turned my house into a store house.
It is urnestly requested to take necessary action so that I may get rid of the existing problem immediately. Thanks,
P. S. Mukherjee
Contact no. [protected].