Great Eastern Trading — product and staff behavior

Address:

Jaipur, Rajasthan, 302019

Hi,

I would like raise a complaint against mr. Rajesh sain, store manager & mr. Pradeep, sales manager regarding unprofessional behavior, fraud & cheating to the customer.

We have purchased the panasonic 40 inc smart led tv (As per bill attached) on 01st aug 2018 and it was delivered on 02nd aug 2018 at 1800 after so many calls and follow ups as this was supposed to deliver before 1200 pm. Attached called details is fyi.

On 03rd aug 2018, when we checked the tv, there was an error on the screen, which was immediately informed to mr. Pradeep, and he had confirmed that he has raised an complaint in panasonic company and service engineer will visit within 24 hrs.

Next day, i. E. 04th aug 2018, when we called up so many times to mr. Pradeep, he raised an issue in raj associates (Panasonic service centre) at 1406 hrs and raj associates confirmed that since they have just received the request engineer will visit in 72 hrs.

We had again called up mr. Pradeep, then he asked me to speak to his store manager, mr. Rajesh sain. Here, i would like to draw you kind attention that, i have spoke to one of worst person in customer services, unprofessional, arrogant, rude and most important fake and liar i. E mr. Rajesh sain. Attached phone call recording will proff that how kind of manager he is.

Today, is the the 6th day and still we have no information when we'll get our tv and why customer should suffer??

Also, i need a proper explanation that why it was not checked before delivering it to customer, what is the compensation you are going to pay me for mental harassment???

Bases on your reply we'll take the necessary legal action accordingly.

Please do not try to ignore this email and shall response within 48 hrs with proper justification and resoulation else my lawyer will take the suitable action.

Thanks,
Anurag gupta
M - +91-[protected]