Great Eastern Trading — regarding purchasing 1.5 ton samsung ac

Address:

712311

I had purchase one 1.5 ton inverter ac (Samsung) from your dankuni dankuni branch vide order no w2222/1920/02412 dated[protected]. They had confirmed that it will delivered within 5 days as my location also in dankuni. (Near dankuni municipality). But still now as on date i have not received any ac. Multiple time i have call the sales person as well visit the branch for my delivery update. But no one have given me the proper confirmation about delivery. Not only that the particluar sales person asking me to follow up on daily basis. Is ithe way your team works? I am quite shocked regarding services you provide to me. What will i do? Will i cancel the order?