Great Eastern Trading — washing machine order no g2322/1718/04936

Address:

700122

I bought a panasonic washing macine on the 29th oct from sodepore.
This was delivered on the next day and the installation took place 2 days later. Sales girl chindrima biswas assured me that she will take care of everything but unfortunately she is a very irresponsible sales person you have hired.
Now after the installer came in he found dent on the machine and i immediately requested for replacement. The sales lady said if its a replacement from company then it will take 15 days, she can get this delivered within 2 days from the show room. I agreed and requested again for a installtion. She said she will book it for me.
Its monday 6th nov and no one showed up for installation and the machine was again delivered on the next date.
I called the sales girl this evening and she asked me to call the company panasonic and book an installtion. She is so irresponsible, her main motive is to sell and get an incentive.
What should i do now, should i cancel my order?