Green Cab Complaints & Reviews

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We booked a cab first on 15th Aug for an evening Dinner at 8:15 PM. At 8PM we got a message that due to non-availability of Cabs in our area our booking got cancelled. And since we wanted a cab immediately as our table was booked in a resturant, we cudn't get any cabs at such short notice. Finally we had to book and auto and go. Secondly I booked a cab for Aug 19th morning for my flight at 6 AM. I made the booking 1 day in advance so that they would be no cancellations. I didnot receive any confirmation message. But whenever I called them through out the day, the only response i got was they will send the confirmation message soon and it was getting delayed just because of the server glitch. I called them 5 times for the confirmation message and everytime got the same reply.. On the night before my travel, around 11:30PM when I called them to send me details, they said my cab was cancelled. And they even gave a lame excuse stating since the survey was going on, all cabs to airport were cancelled and police has given strict warnings to all cab companies.I even asked them to connect to supervisor and he explained the same thing. When I said if my flights were also cancelled, assuming all cabs were banned to travel to airport, then he replied we don't know madam, we're very sorry and all that crap. Later we booked a cab from Meru cabs. There were no Issues. It came on time and all other cabs were running as usual.Its the most unprofessional behaviour I have faced from any cab company. I don't understand If you don't have a Cab then why the hell do you confirm a booking.And to add to it, the supervisors are also the same. This company is run by all Unprofessional, Illiterate and dumb people. I was a regular user of Green cabs. But everyone has a patience limit. I AM NEVER EVER GOING TO BOOK A GREEN CAB AGAIN.

Today i booked 2 cabs for 8hrs - 80kms - 1200/- package. I also enquired that what will be the amount if i exceeds 8hrs if i travelled below 80kms. Customer care guy told that i have to pay 60/- per hour in that case. I booked for sharp 10AM both cabs. But one came at 10AM and other at 10.20AM, completed travel at 7.20PM. In this case as per customer care information, i have to pay 1200/- + 60/- = 1260/-, but these guys asked for 10hrs - 100kms - 1500/-. Since i rejected to pay 1500/-, they argued with me so much of time.This is disgusting, also they has taken us in long routes. I never had this type of experience with any of other cabs.Finally i paid 1400/- each. They are not providing customer friendly service, they are cheating customers. *** DONT BOOK GREEN CABS IN ANY CIRCUMSTANCES ***

I booked a Green cab a day before, from KONDAPUR to NECKLEC ROAD on 15 AUG 2014 at 05:10AM for dropping.They had booked the cab and sent an sms with booking ID B000864. Customer care guy said that we will sms the driver detail an hour before and cab driver will call us..But around 4:30 AM I got SMS that my booking cancelled due to unavailability of cab at given pickup area.
I had no words to explain my condition.

I had booked for cab service yesterday vide booking NO.B000558 for providing car on 27.04.14 at 8.15am for going from Hanumanpet, Mlakjgiri to Kukutpally. . I had specifically requested for sticking to time because I had drop my son for an entrance exam. Msg was given on my mobile [protected]. When I got no call from the driver, at 7.55am I of 27.04.2014, contacted ur Office over phone. I was promised that car would be sent in '5 mts'. I called again at 8.15am with specific request to give feedback. No response. Again at 8.25am, when I called again, I was made to hold the line and aftr 5mts, ur person informs me that the booking was cancelled by me previously. I was aghast, angry and confronted him saying 'what idiotic point'. At this, he counters me accusing me of calling him '' and puts down the phone. I called up again to lodge a complaint, same person picks up the phone and after brief discussion agreed to put me on to his supervisor. Instead of supervisor coming on line, the same guy come on line and promises to provide car in 1/2hr time which I refused. I feel this highly unprofessional attitude o[censored]r company that is further compounded by discourteous behaviour o[censored]r staff. I hope u would take appropriate corrective action in the regard. I hope to receive feedback either over phone or mail id '[protected]@tyahoo.co.in'. Regards srinivas [protected]

This is regarding pathetic service provided by GREEN CABS. I am utterly disappointed with the service provided by Green CABS. I am a frequent flyer to airport and on my friends suggestion I have booked your CAB for the first time. {B000396 --> 30sep 2013 10PM Mehdipatnam to airport}. But, you have spoiled a beautiful occasion (My Uncle's return from abroad) because of a cheap, rude and Careless behavior of your driver [Prashant - 1103]. I do not understand, why the HELL THE BLOODY DRIVE wants to talk to us with his stupid language, quarrels with me like am buying some road side vegetables. He doesn't how to address a customer. I was travelling with my family and he has not even spoke to us politely instead, murmuring continuously. He always responded the way he was talking to some X or some roadside, When he represents your company YOU SHOULD TRAIN HIM and YOU ARE RESPONSIBLE FOR THEIR CHEAP BEHAVIOR. When I was already sitting in the vehicle and speaking to your customer care team (Mohammed Shroff & Mohammed Owais), he was murmuring himself all the time and says "COMPLAINT WHOMSOEVER You CAN". One thing which is NOT AT ALL ACCEPTABLE is HE WAS CRITICIZING ME WHEN I SAID, "I AM A SOFTWARE ENGINEER" and banged the doors. I have never seen such a cheap bugger working for an organization. However, we see such people as auto/rickshaw drivers but not as a CAB Driver in a good organization. By the way, we were not LATE but he and his driving was utterly cheap. I would NEVER AGAIN book a cab from Green CABS and I would never suggest someone because of pathetic situation that I had for 45 minutes. Not sure if only him or all of your drivers are same kind. But, kindly do not encourage such bloody _________ DRIVERs and if you still want to continue such kind of people, please train them, so that, they won’t spoil someone's occasion next time. Thanks, Sravan Kumar Bodla

This is the worst cab service I have ever experienced.
The cab was very dirty and stinking.
Seats were in almost torn condition.
A/C was blowing hot air with dust.
I couldn't tolerate that even for 3km travel and immediately got down from it and informed to green cab.
They said I need not pay anything; as I have just traveled 3km only. But the cab driver started to quarrel with us and demanded 300/- for cancelling the cab service.
I complained about his behavior to "Green cab" but they asked me to pay him 180/- .
They promised to arrange a better cab immediately, so I paid the driver.
But these buggers made me wait for 1hr on the road with my family and they didn't turn up.
I called up number of times to know the status, but I could not connect to them.(Might have barred my number).
They spoiled my day.
Never trust these people; their cabs are the worst and crap.

Cab service: GREEN CAB
Cab: AP09TV9204.
Driver: Farooq Ateeq
Date: 06/01/2013

I booked a Green Cab for Friday 22nd April 2011 from Reliance Complex, Troop Bazaar to Hotel Novotel, Hitech City. That has to be the worst cab ride of my life.

1. Taxi didn't have a meter in it. Yes...there was no meter in that Indica. I was surprised to see the Indica in the first place.
2. Taxi didn't have a printer to print fare receipt.
3. Taxi was extremely dirty. The upholstery would make clothes dirty and the floor was full of mud filth.
4. When asked to turn on the AC, the cab driver refused by saying that the engine was repaired only 3 days ago so he can't turn on the AC. He further argued saying I should have specified at the time of booking that an AC cab is required.
5. On contacting the Green Cab call center a guy by the name Naresh Kajuveni said, that nothing could be done and I will have to pay the full fare. Despite several attempts to make him see logic, he kept repeating the same lines like a dumb parrot.

When I asked for a receipt, the cab driver asked me to write my email id on a torn sheet of paper for the receipt to be emailed. The call center person confirmed the same. It's been 4 days since that and I haven't got the receipt.

I have photos of the dirty cab in shambles to prove what I am talking about. This is definitely the filthiest and most disrespectful cab ride of my life. Never in my life would I travel by Green cab and nor should anyone else. They have no concept of Customer service at all.

I had booked a Green cab from secundrabad station to miyapur on[protected]:15AM) for dropping.They had booked the cab and sent an sms that my cab was booked and their cab driver will call us.But no bpdy has called me i waited till 6'o clock came by auto.I had tried reach their customer care they were lifting the phone but no body is responding for it.This type of operator services has to be cancelled.

I am a pregnant lady and booked a cab at 8am from Maredpally to Begumpet on 4th March, and the pick up time was 9:30am. I spoke to one Mr. Raja Reddy, and booked for a cab. But, the cab never turned up even till 10:30am, When I called them, a woman received my call n just hung up the phone without even listening to me. I hired an auto and was late to my destination. Is this the service provided by Green Cabs, cancelling the order without prior information. Its utterly waste service.