Gujarat State Road Transport Corporation [Gsrtc] — harassment to girl student by gsrtc volvo driver and officials by not stopping bus.

Address:

B 13, Saibaba Nagar Society, Link Road, Bharuch, Bharuch, Gujarat, 392001

My daughter manali shah, age 19, a student of designing booked her journey from bharuch gnfc stand to ahmedabad nehrunagar stand on 16.09.2019 early mornign04.50 a. M. With pnr no. G29764262, trip code: 1915pnasgnhrnr3. We were waiting for volvo sleeper bus from 04.15 a. M. At gnfc stand and bus entered into stand at 4.57 a. M. And ran away without stopping and collecting reserved passenger. We tried a lot to stop the bus but failed. We keep following the bus by taking car upto 10-12 kms, but the attempt turns into failure.
We called divisional controller of bharuch, but no reply. Toll free no. Was dialed more than 30 times but no response. Tried to call md, ed, gm operations etc... The numbers available on website but all efforts were failed.
Today it was my daughter's submission day and we were compelled to drop her by private car.
This incident harassed us a lot especially my young daughter prepared for her designing submission.
Is it gatisheel, developed, service oriented, ease of leaving standard gujarat for which we prod a lot? This is the gujarat where no one is ready to serve as per norms and reflects as gross negligence of duty.
Please take my complaint seriously and give us justice and also request to give proper services for which the government claimed a lot.
It is also requested to refund my amount...