Gujarat Travels — bus service delay and monetary and health loss

My name is arun nair travelled through gujarat travels on 21 st may from udaipur to mumbai bus no rj 27 0767 seat number was e and f..
To your almost knowledge gujarat travels seems to be most pathetic bus service provider i have ever came across with the most unforgettable experiences of my life.. Through this journey with gujarat travels my 1 year old is suffering from ill health and was tortured to the almost at that journey including my wife and a minister loss to me..
We booked the ticket from paavan travels in udiapole which was the part broker who seems to work long with gujarat travels to make people fool.. He booked the ticket of 16.30 from reti stand udaipur confirming thrice that the bus will reach mumbai by 8.30 am max... We came there and waited at the place, and the time crosses 5 pm when i asked why the bus is late the service provider replies that there is some issue with ac which is being rectified. While traveling the bus reached ahmedabad by1 pm and the bus broke off keeping us inside a hot bus with no ventilation.. Then by 2.30 pm they made us shift the bus in ahmedabad with so much of struggle.. Then we shifted to the other bus we got a chance to sleep.in the morning when i said the conductor and driver to go fast they were rude and didn't bothered, still stopped for an hour in some restaurant.. At last we reached at desired place by 11.40 am and by the time we reach the station we missed our train for the further travel..
I have called paavan travels they bumped off the matter to gujarat travels.. Further i called gujarat travels where i told the whole problem to neetu, who told that the concerned person would call as she is having lunch, but from then it's been 20 hours the lunch didn't over..
I would like hear a solution asap otherwise would like to fight legally for this, as i m not backing off with this real time issue which made a deep impact on me and my family mentally and physically.
[protected]@gmail.com