Gujarat Travels — irresponsible customer service and cheating with customer

Address:	Paldi, 380051
Website:	www.gujarattravels.co.in

My Ticket Number - TN4Z95294455

PNR Number[protected]

Bus Number - GJ1FT4428

Travelling Date - 8/4/2019 Pune to Ahmedabad

Number of Pune office - [protected]/22200

Number Showed in Red Bus ticket details[protected] /[protected] which are not working.

Yesterday I was having a confirmed booking from Wakad(Pune) to Ahmedabad, I received a call from one guy from this number [protected], informing the bus would be delayed and it will come at 2:30 AM and me was on my way, so I reach around 11:55 to the pick up point.

I waited for 2:30 Hrs and when it was 2:30 and the bus didn't cam, I tried to call on [protected] number and the guy received the call and didn't respond till 5 mins, I was waiting for his response and after that I tried to call him more than 25 times he didn't respond, I tried all the Pune number, nobody responded and it was 3:45 AM and me was alone with my wife on highway, only the labor was coming and going on that path due to some work besides the pickup point.

Later I contacted Ahmedabad (Paldi office) and informed them my situation and they provided me, drivers, number and status of the bus.

at 2:46 driver informed me he was at katraj and he came to wakad around 3:50, it took him more than an hour to drive 20 to 25 km.

When I went to the bus, they informed me your booking has clashed and you have to shift to the second last seat of the bus, which was very terrible.

I'm 100% sure these guys have sold that seat in good amount because she was traveling with her kids when I booked this seat S5 and S6 this seat was vacant because I checked this seat before the hour of my booking and I booked my seat before one week if there were any discrepancy, I should be informed at the same time or when the guy called me to inform for delays, that time, I should be informed.

I feel I'm cheated by Gujarat Travels, in the manner of timing and booking and there should be strict action taken against them.

This is their business, but for me it was a very terrible moment, seating lonely with my wife from 11:55 PM to 4:00 AM, if something would happen, who would have taken the responsibility, travel agency?

For a few bugs and their comfortable, these guys can do anything.

The driver was so rough in driving, it makes us scared and whole the time we were awake till the time dint reached our destination.

The driver, pick us at 4 and he stops at palgarh at 9, he drives so fast that within 6 to 7 hours we reached at Ahmedabad at 3:50 PM.

Normally which is impossible.

Whoever is looking into this, please take some strict action, so any customer is not cheated, their lives don't get on risk.