Gujarat Travels — No service provided pnr 53609184 date03jan abd to mom

Address:	380007
Website:	m.gujarattravels.co.in

I had booked an online ticket for ahmedabad to mumbai. Please find booking details in PNR 53609184.

My boarding point was Narol-. I was told in a call([protected]) to go CTM.
Volvo GJ 18 9600 didn't pick me though I called multiple nos.([protected], [protected]). Later I was informed to reach Baroda by my own where I also left alone. Bus was left from Baroda as well.

Finally I waited till 1:00AM at Baroda and I was given a choice go choose Volvo(0007 no.) Or any other sleeper bus.

Since it was already too late, I choose Volvo where in I spent my journey in driver crew cabin and reached 2 hrs. Late at Mumbai around 7:30. I was supposed to reach by 6 if I would have travelled in the bus which I have booked.

I spent 2000Rs for Volvo facility and I ended up getting conductor seat and terrible journey.

I wanted to put this in a very professional manner so I did not argue with any of Gujarat Travels staff though I have seen very unprofessional behavior at times from the staff.

I would request to settle the grievance asap and hopefully expect that will not happen to any customer from the reputed service of Gujarat Travels.

If require so, I would love to share all the mobile call recordings for the proofs with details.