Gujarat Travels — not getting refund

Address:	Hardoi, Uttar Pradesh
Website:	Redbus

I was travelling from Sumerpur to ahmdabad on 26/12/2018...
bus was supposed to arrive on 3.40 pm..when it didnt came till4.pm i searched contact no of persons from internet as no information was given by operater regarding delay..so i called pali office he said wait..after 15 min again i called and gave driver number..driver first didnt pick phone and on 3rd time he told that their is a problem with part and it will take more than one hour to reach sumerpur...the usual timing of bus is 10 30 pm at ahmdabad but operator told that it will reach around 1130 now...i planned this journey coz i need to pick flight from Ahmadbad at 1255 am..and the way they were informing it was not sure wherher they will reach on time...no prior information was given by operator regarding delay..so i booked cab worth 5500rs and cancellad the journey..i asked their pali operator regarding cancellation of my ticket, on which he gave few numbers which couldnot solve my problems..so i called redbus through whom i booked my ticket..they said they will resolve the matter after 1 day today they said that there wont be any refund...as it is normal for bus to delay half an hour but bus was delayed for 1 hour 20 min and i hv messages of gujrat travels telling to be prepared at around 5 pm..now i suufered time and money both..and both are denying cancellation charges...i request gujrat travels to refund my money otherwise i m gonna complain higher at consumer protection court...i want a proper response from ur team..i m attaching all details