[Resolved]  Haier — A replaced fridge compressor by Haier at ~ Rs 7000 is not working in 2 months and Haier again asks Rs 2500 to replace.

Address:

Bangalore, Karnataka

Hi All, I bought a Haier fridge in 2008, by liking the bottom freezer design. After 6 years it stopped working, they said your fridge is out of warranty and compressor needs to be changed. They replaced the compressor at nearly Rs 7000 in May 2014, which includes visit charges of Rs 400 apart from service charges. On the receipt they write 6 months warranty for compressor. The people who replaced the compressor were extremely non-professional, they fitted the compressor within 45 min and went off, they demanded us giving them the old compressor. which we did not agree for. The way they filled the gas in a hurry, it was badly handled, later when I see, the connecting tubes have been all bent off. I doubt this is purposely done to block the gas passage. As doubted, withIn 2 months, again the fridge stopped working. When we complain they ask first the visit charge of Rs 400/-. They don't even bother to own their mis-handling which resulted in this problem again with in 2 months. Finally one person turned up and he says this time gas leaked off, so you have to pay Rs 2500 or so. He argues warranty is only for compressor and not gas filling. We refused. I doubt Haier is given up on its business in India., and just to avoid govt fining the company they are running the customer care for namesake, with all these contractors, who loot the customers in the name of Haier. When I look at internet, I see all fridge companies are resorting to this cheating, including some Indian ones. I think it is high time, our consumer care is improved and take up on these companies and fine them heavily. I sincerely hope after seeing this complaint Haier, comes down to my home in another 2 days with a new compressor and gets it fixed properly at free of cost. Sincerely Sitaram Ph: [protected]