Haier — AC not working

Address:

Kolkata, West Bengal

Hello Team, This is with respect to the Haier AC that we had purchased on 1st May 2013 from a store named Raja Sona in Naihati, West Bengal, 24 parganas (N), 743165. For the last couple of weeks we are facing cooling issue as the AC temperature isnt going below 32degrees. Finally we called up the customer care # and filed a complaint on 22nd May. Complaint # KO[protected]. After filing the complaint, someone from Haier called up the next day, i.e 23rd May, however as we were unavailable to take the call, our complaint was put to REJECT status by the customer care/service center. After series of calls to customer care over and over again we finally reached a guy names Sandeep Ghosh (Mob #[protected]) who assured that he would send a technician to our place to fix the issue. The technician visited our place on 27th May and they spent some 4hrs however couldnt fix the issue, however filled in GAS for which they charged Rs 2000. The technicians asked us to call up J S Enterprise w.r.t. the matter. We made several calls to J S Enterprise, but being unable to reach them, we once again called up Sandeep who finally informed us that something in the AC wasnt working which needs replacement. When we asked him when can we get the replacement part, he said that the AC is very old and that the part is unavailable in Kolkata and they have to get it from outside, may be China, Pune, and hence they cant commit any time, it might take a month of 2 months, or 6 months. I informed that we purchased this AC just years back, and the compressor was still within warranty, how come he is calling it too old an AC? Sandeep cut short the arguement and said there is nothing he could do now and that we have to wait. I have a 2 year old daughter who is unable to sleep due to this heat, and Haier doesnt have a solution to the issue. I need a quick resolution, and if not, I will approach consumer forum for the same. The details of the AC is listed below. Please respond with a solution ASAP. Model # HSV-15LK6B5 1.5 TON SERIAL # AA126AZOMOOAEC470259 Thanks Madhumita