Haier — amc purchased for 3 yrs but amc details received for 1 yr.

Monoj21

from Pune, Maharashtra

May 2, 2024

Address: B807, Bhuvi Apartment, Dutta Mandir Road, Wakad Pune-411057

Website: www.haier.com/in

Hi,
On 22nd Jan 2024, I have purchased 3 Yrs AMC from Haier( SAGAR Refrigeration). Initially, they informed with in 7 days AMC document will be delivered. Followed up with them when AMC document not received. After 1 month they gave AMC for 1 Yr period only. Since then I am following up with both Sagar Refrigeration Haier senior management with out any resolution. Neither they are refunding my money nor AMC is updated to 3 Yrs.

Haier customer care do not register any official complain and asked to contact Sarika Bhosle([protected]) on 18th April 2014. Its 2 weeks now even she did not respond with any update. Initially, she has requested for 2-3 days time.

Sargar Refrigeration Pune centre Contact: [protected]
Technician visited for AMC : Ravi Prajapat ([protected])

Though I dont have call recording of earlier discussion but have recorded the call on 18th April as they seems harassing customers unnecessarily and denying service. Whatsapp follow-up on above mobile numbers are there with me as proof.

Kindly help.

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Haier Appliances India customer support has been notified about the posted complaint.

May 11, 2024

Updated by Monoj21 On 2nd May 2024, unjustified payment being adjusted for 1 yr AMC. Refunded amount of Rs 1050 and mentioned that 1 Yr AMC charge of Rs 1180 is deducted. I dont need 1 Yr AMC. I need full refund and cancellation of AMC from such unprofessional and unethical vendor.