Haier — complaint not being solved until one year

Address:

Jaipur, Rajasthan

I bought a HAIER refrigerator (HRB-703 MPS) N0024 three door refrigerator from your dealer chanda entreprerneur pvt. Ltd on 4 jan 2012 invoice no V-404 but I regret to say that it is not giving satisfactory service. The main attraction of the fridge is its ICE CRUSHER SYSTEM because of which I purchased the fridge but its very shameful to say that in its second year only the system stopped working. Last year the system stopped n the PCB of the fridge also got damaged, I made the complaint to haier service centre on 19/07/14 but my complaint was not solved . After one month one complaint was solved the pcb of the fridge was made available that too after continuous call by me to the manager . Its being one year that my complaint is still pending . every time I called its said to me that the part of ice crusher system is not available in india it will come from outside india, its very pathetic that such a big co. and its part is not available in india n that too outside also. In todays scenario where everything is computerised n online that the co. cannot provide its part to the customer in full one year also. The service engineer are also very irresponsible they are not equipped with full knowledge about fridge. And now again the PCB of the fridge got damaged n againits being more than 10 days that the pcb is not available n when service engineer got the pcb he fitted the pcb then he came to know that the PCB of cold storage is also damaged meaning in one time the service engineers do not check the refrigerator properly n now again it will take more time to make both PCBs available . I m totally frusted that why I purchased HAIER REFRIGERATOR that too expensive . The fridge is not good as well co. as well its engineers . Finally I want to replace the fridgewith a new one or refund the amt Rs 86000..