Haier — Complaint on the inefficiency of service centre, chennai, india | |||||
I want to launch a complaint on hi tech refrigeration, who are the authorized service partner for haier ac in chennai, india. Their address...102/3, brick kiln road, purasavakkam, chennai.600007. Ph.[protected], [protected]. I have been using haier ac since 2010. I do regular service with the above mentioned service centre. Lately i requested complete service in the month of may 2016. They sent a technician to attend the call, but he knew nothing about the ac. My complaint was reduced cooling and insufficient air throw (Blower speed). The technician said that the capacitor needed to be replaced n he took d circuit board promising to b back in 2 days. But, after constant reminders he came after a week. Replaced the board but the problem wasn't rectified. Then he said gas had to be filled. That ws Was done yet no improvement. Then i requested again n they sent another technician who said that a waterwash was needed. He revealed to me that earlier the relay was replaced n not capacitor. The 1st technician dint know the difference between a capacitor n relay. The third technician came n did the water wash. Yet no improvement. Till now they had already charged me rs 2800/-. Since tge fault wasn't rectified i had to request service again. Then the 5th technician came and said the blower motor needed servicing. The cost for that was rs 1700/- They charge exorbitant money but very poor service and inefficient technicians who have no ethical behaviors... Both the technicians n the lady in charge. I called a local technician to check on the problem and he found that the only fault was a disconnected wire related to the blower speed. I don't know why a reputed company as you should hire such unqualified, unethical and unprofessional people to run a service centre which is going to reduce your client record due to such inefficient service. Please do the needful to guard your reputation and sales. Thank you. Was this information helpful? | |||||
Haier Appliances India customer support has been notified about the posted complaint. | |||||
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Building Number 1, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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