Haier India Deep Freezer — air conditioner unit problem and compressor problem

Address:

Krishna, Andhra Pradesh, 521456

Sir
We have purchased haier 1.5 tonnes split ac haier 19tfw3c on 20-5-17 at sonovision, vinodha theater, vijayawada. The bill no :is se-3035 dt[protected]. Even in the first day it self we observed that the a. C machine is not working properly as we are not able to get any coolness. We have complained the above problem through the toll free number [protected]. After several reequests the concerned office person sirisha (Mobile number [protected]) has sent the service person sri radha krishna has attended the office and after examining the unit the concerned service person has informed that the condensor is not working. Mrs sirisha told us she will book the order for the new compressor. But she not booked the order until we have pursued the matter with her. Even after that also we have not received the compressor as mrs sirisha told that due to gst it will take some more time. Yester day[protected]only we have received the compressor and after installing it the service person has told us it is not matching with the machine taken the out door unit with them to the service that is at ramamandiram, eluru road. Today 28-7-17 they brought the out door unit and installed the compressor. But we observed that the compressor is making a lot of noise. When we questioned the service person about it, he has informed that all the compressors of haier company will make such noise. We also observed that we are not the coolness even for the person sitting very to the ac machine. We have great respect towards the haier company and we have purchased the ac machine. But the ac machine is not functioning properly as we are not feeling any coolness even for the person sitting near to it. Hence we kindly request you to please look in the matter and please the ac machine with a new one as the ac machine we purchased is not functioning from the first day it self.