Haier India Deep Freezer — complain about double door refrigerator

Address:

615, Catania Towers, Mahagun Mansion Apts-1, 1/5-Vaibhav Khand, Ghaziabad, Uttar Pradesh, 201014

I submitted a complaint for my haier double door refrigerator on 15 march19 as it stopped cooling suddenly. Engineer visited on 16 march and reported a faulty fan motor and replaced it with a faulty once again on 17 march, i reported the problem to cust care as after replacing the motor part it immediately stopped working so in other words problem remain same & i was charged for a part which i am not sure if that was the cause of the problem.

I reported the concern again to haier support on 17 march itself and a new engineer visited and committed that this fan motor is faulty and will be replaced with in 3 days. Its almost 9 days today when i am running without refrgerator and all stuff kept in the refrigrator is spoiled or drained, despite of raising the concern to haier india fb page as well, no satisfactory action taken. Worst services ever been served by any electronic appliance company. I was told the day before yesterday i. E 22 march that it will take another few days for the part to be shipped from haier, even i spoke to their service center managers mr azhar and mr roy for the resolution but those are as good as nothing. Very disappointing services and i stongly refrain people buying haier products. Planning to raise it shortly with consumer forum as well if no action taken with in 2 days on it.

Complaint nos -

Raised on 15 march - gh[protected]

Raised on 17 march - gh[protected]