Haier India Deep Freezer — D Freedge repair service is not provide by authorised haier service centre

I have purchase d freedger for my commercial use purpose on date 04.07.2020 and the product is under warranty and i have faced problem with product that it not freedging items. so on primary stage i have register for repair service request on haier website.

my srvice request number is : HI[protected]

After submiiting my request successfully . today i received call from haier technician ( contact : [protected]) he said that first put me detalis about product poblem on my wahtsapp no. then i came to you for provide service. otherwise i will not come and he put his phone off.

i already given all details while submitting the reapair service request.with model no. and product deatils and purchse date of product. but instead of servicing us the technician tried to raise a dispute on me. and said i will not come do what you want do?

pls file my compalint against his miscommunication and provide further service as early as possible.