Haier India Deep Freezer — Defacted product sold by haier

Address:

T-14 FLAT NO 1804 EXOTICA DREAM, VILLE SECTOR 16C GREATER NOIDA, GAUR CITY 2

Dear team haier,

I don't understand your working style haier, you guys are not responding over mails, you guys are not providing proper services,
I have raised more than 8 complaints back to back about your product since last 1.5 year, you guys read & ignore mails like nothing is happening & happen...
Initially i was expecting that only service team (Engineer) is playing with me but as mail progresses or problem increased, i realized that whole system is involved in this misleading & misguiding.. Otherwise this is not possible that relationship manager ignore my mails back to back, someone protect him or focused him to do that (Means ignorance of client mails)..
Than engineer came & do nothing in more than 10 visits, manages came with no solution, experts came with god gifted advices only, but nothing changed, no solution at all,

I feel this whole fraud /misleading or manipulation is planned by mr sunil (Area manager), he forced everyone to do nothing about my complaint,

I ask for money return result - nothing happened
I ask for replacement result - nothing happened
I ask for timily service result - nothing happened

I had taken more than 7-8 days of leave from my company for this repair exercise till now, loss of more than 20k, 2400/your repair charge, this all is more than your product cost. Still your guys are not highlighted my issue to upper level / management,

Last conversation with mr. Sunil,
As mentioned in earlier mails, he came with the world best expert to inspect my fridge. They (Both sunil and expert) mentioned that once a tray is installed in your fridge then your fridge will be working fine, 100% guarantee provided by your expert & sunil.
I challenged him for his 100% guarantee but he said all will be fine after tray installation,
Now the tray has been installed and the result you can see by picture*no improvement at all.

Again, again, my home is not your research & development centre,
I don't want to repair, need only replacement

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