| Address: | Jaipur, Rajasthan, 302021 |
Dear sir,
My name is ashish gupta from jaipur (Rajasthan) and purchase a product of hair refrigerator side by side approx 5-6 month before, that has been not in working position last 9th may 2017, i registered complaint on same day on your customer care online vide hi[protected] and your technical person come on 10th may but he has unable to repair and call for next day other technical person, and next day another technical person come and filled gas and told approx 5-6 hour product has work properly, but position same and product not working condition and i again complain and next day another technical person come and again filled gas and same for wait 5-6 hour for work but again same and product again not in working position, i face problem regularly in high summer season after expending such hair company product purchase.
Again i complaint and your jaipur service center took refrigerator from my home and take him on service center and told me in the evening same day refrigerator after repair delivered on your home, service center again filled gas through 6 feet nitrogen pump as told your service center technical person, but position same and product not working and after that they told problem in motor and that part brought from delhi and it will take time and commit to deliver refrigerator on saturday 20/05/2017 it mean today, bot position same and delhi center sand defective motor and your service center give next time 24/05/2017,
My complaint date 09/05/2017 and your product defect start 7th-8th may and already today 20/05/2017 approx 2 week spend and we stand on day position, i stay at jaipur which is a state capital, that position of your service center on state capital center, you expect other cities and remote place towns and village. If your state capital service center take in repair a refrigerator one month than we believe other centers person your warranty product either through in scrap.
I regular contact mr. Pawan, local service center in charge mobile no. [protected], mr. Vinay mittal branch manager jaipur mobile no. [protected] and mr. Sachin north india service center in charge mobile no. [protected].
But i have not received satisfactory reply from your responsible persons, i regularly requested to arrange stand by arrangement but no one bother customer's problem, and tried to time spend without any resolution, all they provide assurance a next date for resolution but problem not resolved, in my case approx 5-6 commitment failed, that commitment were not only your technical persons but also company haier which failed regularly, you very much understand the effect of brand value.
In my family same 4 refrigerators purchased of your brand same side by side but in future i think me and my family never purchase any product of your haier company.
Your product defective and i want to exchange that defective product immediately.
Regards
Ashish gupta
[protected]
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