Haier India Deep Freezer — haier ac

Address:

380006

I had purchased a brand new ac from sales india - ashram road show room - ahmedabad gujarat state india.

Split 1.5 ton hsu-19tcb3c[protected]

Date of purchase april 20-2017

Upon installation in few days the compressor (The out side unit) started making too much rattling loud noise as soon as the compressor started.

A complain was launched to sales india and after 10 days some one from haier responded.

They came after few days and told me because the installation was not properly done and they need to move the outside unit and install it on a stand and the issue will be resolved.

I said ok and they moved the out side unit and re-installed on a stand.

The same day after the unit was moved still the compressor was making the same loud noise - the guy who came to reinstall the outside unit called the area manager mr mahesh @ [protected]. He informed me give it a few days and the loud sound will go away and the problem will be resolved.

Still till date the problem with the loud noise is not resolved with the outside unit.

I have been back and forward calling sales india - haier and talking to mr mahesh since one and a half month.

Today mr mahesh told me that there is a manufacturing defect and i have to open the outside unit and install a new part's so the loud noises will go away and he said i have to order part's also. And it will take 7 to 10 days.

It is a brand new purchase-there is a manufacturing defect-instead of replacing the unit mr mahesh says all he can do is fix it.

I don't agree because it is under warranty and unit was not delivered to me without quality control check. And i have made too much efforts calling sales india and haier since the unit has been delivered and installed. And till date my problem and issue has not been resolved.

I want the unit replaced since it is under warranty

You can also contact me on my cell phone: [protected].
Complain # is ah[protected]

Thank you

Sanjiv patel