Haier India Deep Freezer — haier frost free double door refrigerator 320 l

Address:

Bangalore, Karnataka, 560040

I have bought a Haier Refrigerator in Feb, 2016. During 2016 i had a complaint of ice formation at the back of the refrigerator which caused a lot of fan noise. I called customer service and a person came over and cleared the ice by opening the freezer compartment and told me that this happens once in a while. Same thing happened in 2017 and the same customer service person from haier came over and did the same thing to clear the ice. Now the refrigerator is not working, reason is the fan has broken because of ice formation and has to be replaced. Now warranty period is over so will have to pay for service and parts. What Haier does not understand is that the ice formation issue was never fixed which caused the fan to break now. How do i take this further?