Haier India Deep Freezer — Haier SBS Convertible Refrigerator Issue

Address:

Flat No.203 Sahasra Icon Nexus Apt, Victorian Lyt, Borewell Road, Whitefield

Hi Team,
I bought a Haier SBS Refrigerator (HRB-550CG) in Feb 2020 and soon after a year, I am facing a common issue which I came to know from service guy, if I keep selecting the convertible mode on the Control Panel and which is stored in memory, but soon after the power cut and restore, the fridge is changing to Normal Mode due to loss of memory from the chipset. Due to this some of the liquid and solid items are getting spoiled which I had kept in Bottom.

So I think this issue is common for all the Convertible Refrigerators from Haier, can you please analyse on the same and let me know if this is a manufacturing defect?