Haier India Deep Freezer — No response to repeated request or spares

Address:

Ambala, Haryana, 133001

I own a Haier refrigerator of 2014 model. Bottle storage racks of my fridge have got damaged. i had been trying to get replacement through auth dealer in my town ie Ambala(Pin-133001), and have lodged several requests on the helpline no (service request no - HR[protected], HR[protected] and many more) but every time complaint is closed stating reasons like not attending phone, not paying sevice charges etc, whereas truth is no one ever contacts me and the complaints are closed arbitrarily without any reasons. Main issue is bottle racks are not available in open market and fridge is useless without space or storing bottles. I am stuck, please help