Haier India Deep Freezer — refrigerator

I purchased a fridge around end of june, 2017. At the time of installation the defect regarding the bottom door not closing properly was noted by the engineer & he assured us the same will be rectified shortly. After his visit after few days the same problem again persists. Again i lodged complaint & the service request no. Provided is k[protected]. Yesterday i received the following sms "dear customer, your service request k[protected] has been cancelled as bill for haier product is not available. If not satisfied then sms no to [protected]."
Is this is the sort of after sales service we expect from a company like hair?
I am planning to purchase further home appliances but before selecting haier product i will think twice because of this kind of after sales service.