Haier India Deep Freezer — Refrigerator frequently stopped cooling

Address:

New Delhi, Delhi, 360006

I am having your product hrb-3404-psl-h with serial no. bl03vea100p1f6r0048

I have bought your bottom mounted refrigerator last year, currently it is in warranty (less than a year) for this time span i have registered 4 complaints regarding problem with your product, the complaint numbers are provided here
Ah[protected] dated 26th september 2016, next one i have registered as ah[protected] dated 6th october 2016, third i have registered as ah[protected] dated 15th october 2016, fourth ah[protected] dated 26th october 2016. i will explain now the problem related with each complaint.

Complaint no.1 ah[protected] dated 26th september 2016
Referring this complaint i found refrigerator has stopped working and it not at all getting any cooling, it has been solved by your service provider (vinayak electronics). and problem explained was due to some fuse issue in fridge.

Complaint no.2 ah[protected] dated 6th october 2016
Again my refrigerator has stopped working and on the same day your mr. ashwin gadhiya called us and asked about problem, and told to solve it soon, after that till 10th october i didn't get any response from your service center, i have tried contacting ashwin gadhiya so he stopped receiving my call, no site visit has been done till that date, after contacting your live chat for continuously 2 days, i got the response that they need to change some part and it is not available so it will take time, your representative visited site on 12th october 2016 and replaced that faulty part and problem was solved.

Complaint no.3 ah[protected] dated 15th october 2016
Again refrigerator stopped working, your representative asked to take refrigerator to service center for repairing, i asked for some time as i was fed up with your product issues and made up my mind for replacing the product rather than repairing, meanwhile your service person has closed complaint without any repairing or approach. and after that your service center person took my product to service center for repairing on 23rd october 2016. and the fridge is still in service center's custody,

Complaint no.4 ah[protected] dated 26th october 2016
Upon dissatisfaction with 3rd complaint i lodged fourth complaint regarding issue and i came to know that at your central customer care center there is not any updation related to my fridge custody with service center. and finally yesterday i got a call from rickshaw driver regarding your fridge is repaired so can i take it to your home, upon his asking i denied as i found he is not haier authorised person to contact customer, and none of your representative has contacted about completion of complaint. than after yesterday (26/10/2016) i got the call that your product is ready and take it from service center, upon that i have denied to take it as it is service center/company duty to solve the complaint at site and if not than its their responsibility to take it from site and send it back to site.

My issues with complaints are:
1. upon asking to your customer care chat they used to give us plenty of numbers of your representatives, i think i am not suppose to call everyone and ask the update its company's customer care work.
2. all of your representatives are rude to talk with customer. i have contacted mr. ashwin gadhiya of vinayak electronics at rajkot, after that i have contacted mr. akhtar your service head for city, after that i have contacted mr. mahesh prajapati at ahmedabad who is your state representative. all of them are talking very rudely with customer.
3.in between i told to put up my issues through mail, i sent 2 mails to your id first on 10th october 2016 with reference no.[protected], and another reference no[protected] dated 18th october 2016.
Everytime i used to get automated reply that you should get response within 24 hours but till now that 24 hours has not over.
4. how it can be possible that central customer care is not informed regarding product to be taken to service center.

Even guide me also that if i will com across the same issue again in future than whom to contact. your said representatives are not at all approachable. can you be able to give one point contact that will help me with my issues with your product??