Haier India Deep Freezer — refrigerator/complaint but no technician visited till now.

My refrigerator stopped cooling. I called to haier customer care at[protected], their representative suggested me to follow some steps and do refrigerator setting by myself and i did exactly what he told me to do. He told me that after these settings keep dont used your refrigerator for approx 3 hours and i did so. After complaint i got sms from haier that i received text msg from haier to informing us for assigned engineer bhavesh solanki to visit our place. But none of engineer appeared till now nor any follow up made by anyone from haier.
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