Haier India Deep Freezer — Replacement

Address:

Pinewood A1602,HIRANANDANI,CHENNAI

We purchased Haier 55 inches TV from sathya showroom from kelembakkam on 7th April 2018 with 3 years warranty.
Past few weeks there's some issues with the TV showing some lines on top of the screen and also a slight colour change then I tried calling customer care to book a complaint on 5th April 2021 but the problem is the call was getting disconnected in a half a way while I was talking and it happened frequently 2 to 3 times and they don't even care to give me a call back and one who attended the call said that there is some server problem, you can also check the call records. After that I informed the showroom and they booked the complaint on 9th. Now the technician is saying that there is a problem with panel and i need to spend money of rs30, 000 as my product is out of warranty.
My concern is why should i need to pay after i tried reaching you too many times from 5th April 2021as it was in the warranty period.Really frustrated, I never thought that the quality of Haier TV would be this so bad that within 3years I will be in a position to replace it with panel issues. And never ever expected this kind of ridiculous response getting from Haier TV service team.
Kindly check the call records on 5th April
Ph.no.[protected]
C V Ramachandran