Haier India Deep Freezer — Split AC service

Address:	Gurgaon, Haryana, 122022
Website:	haier.com

My Air conditioner was not cooling and so i registered a complaint with Haier customer care on Mar 31, 2017 at 1:40 p.m. I was told that the technician will call and visit my place the next day on April 1, 2017.

I also got an immediate confirmation on my cell with the service request no. GU[protected]

When no one called till 12 noon the next day, i called up the customer care to check my complaint status. I was told that a reminder will be given to the technician to visit at the earliest.

when no one called till 2 p.m, i called up the customer care again to set u a reminder. i repeated the process again at 5 p.m.

I also managed to get the service incharge' s no. for Gurgaon area, one Mr sharma (no.[protected]. I connecte dwith him twice, 1st at 4:30 p.m and 2nd time at 6:10 p.m at both instances he took some customer care lady on conference who assured me that a technician has been assigned and he will be visiting my place soon and also shall call me immediately to confirm his visit.

It is 11:45 p.m now and no one from Haier service has visited, neither has anybody called to let me know whether they plan to visit my place and resolve my problem.

i think buying haier product was a big mistake