Haier India Deep Freezer — uncultured/ rude/ horrible behaviour exhibited by haier employee

Address:

Bangalore, Karnataka, 560040

After filing a complaint a technician was sent and the ac outdoor and indoor unit was dismantled. Waited for a week and no response from the haier rajajinagar branch - got this contact from the technician who can on day 1. Called the higher authority narayan - [protected]. Who resolved the issue by placing the call to rajajinagar office and connecting me through. Rajajinagar haier employee (Pushpa) ignored my call for a week leaving me hanging without any status update!. After conversation with her (Pushpa) if im not wrong she back answered "u need not tell me how to do my job", "i have no time to update you the status" when i questioned why was there no update?

If haier spoc doesnt have time to update a customer for 7days - please stop giving customers such contact details for resolving issues.

Brand image of haier will go to dogs if this kind of rude n unclutured response is given by the employees.
Request you to take action against this employee - pushpa - [protected]
I want an apology from this employee for behaving in a uncultured way