Haier India Deep Freezer — video files not working on haier tv

Address:

180010

I am resident of digiana, jammu using haier TV with 48 inch screen which is working fine for last three years. i am trying to play video with .mpg format through pen drive and i am facing some difficulties there as some videos with same format are working while some are not.for videos not working in TV is showing unsupported format while playing other files of same format. Also, videos not working in haier TV are working on other TV and laptop as well.i tried to contacted your customer care number and they told me that person will visit my house and charge 1000 rupees as charges for checking and extra cost for any missing equipment, i believe this cost is very high as i have to pay for no fault whatsover.kindly solve my problem as soon as possible in finding the issues my TV is facing and tell me the nearest service center of your company so i can visit there also and explain them my issues.