Haier India Deep Freezer — Washing machine HWM58-020

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201303
Website:	Indian Consumer Complaints Forum

I purchased the above machine in Oct 2016. On 30.12.2016, I made a complaint for error E2 under no.GH[protected]. The service man visited the same day, which is highly appreciable, and detected that the wire is disconnected inside the machine and connected the same. The serviceman charged me Rs.290/- for the reason that the wire was cut by rat. I am unable to understand how the rat can enter the machine right up to the top and cut the wire. the service man advised me to block the hole at the bottom of the machine which is provided as alternate connection for drain pipe. This clearly shows that there is design fault in the machine and I am penalized for the same. I request you to please rectify the design fault in your machine and provide arrangement to block the hole so that rats cannot enter the machine. Also please arrange to refund Rs.290/- wrongly charged to me through Invoice no.H 468 dtd.30.12.2016 of M/s United Home Care, E-23A, Noida, authorized service centre of M/s Haier Appliances.