Haier India Deep Freezer — washing machine top load.

Purhcased haier washing machine top loading in november 2019 (2 years warranty). After a year so the machine started vibrating. When lodged complaint the mechanic visited and says your floor is not level. My floor is made of marble.
Due to this vibration the drain pipe got torned.
Lodged complaint many times. During lockdown, one mechanic called on whatsapp video call. Shown in live machine in vibrating condition. After long discussion, the mechanic says ok some parts might be damaged.
After a month, one more mechanic visited. He saw the machine and said, (1) suspension rod is defect and (2) drain pipe there is cut due to which all water comes out. Both needs to be replaced.
I am waiting waiting and waiting. It is more than two months now, no one turned up to set the machine in working condition. It is very much disappointing a company like haier takes their valuable customer for a ride after sales of their products.