Haier India — Refrigerator mulitple malfunctioning

Address: Haier India Appliances Pvt. Ltd CIN: U74140DL2003PTC119101 Registered office: First Floor, Building No. 1 Okhla Estate, Phase-III, Delhi South Del

Website: www.haier.com/in/about-haier/haier-in

I had purchased a Haier Refrigerator(HRF-3654PMG-E) NEW MIRROR GLASS COLOUR on 27/03/22 as attached in the Tax invoice from Great Eastern Retail Store in Kolkata. The fridge starting giving problems(no cooling and icing in the wrong places)from the very next month of April 2022. We had purchased extended from Great Eastern and Haier by paying extra as insurance. So the technician was sent and the problem was resolved for the first time later again after a few months the fridge had the same problem of no cooling. Again the store sent us the technician and they found some issues with the parts/components of the products so they installed the new component. But the problem did not end here, the fridge again had no cooling and water flow from the back portion so went to the store to change the product, so they sent a new replacement for the same model, however, that new product with same model also had the same problem and we were literally fed up calling the technicians for help and also resulted in alot of food wastage at most of the days at our house. so the great eastern retail store in kolkata where we the original item suggested us to take a new model but of the same company that is Haier even though we insisted to change the company of the product, they said it is not possible to change the fridge's company so we spent extra Rs. 5000 to replace the old model with a new model(HRF-3954POG-E) OCEAN GLASS BLUE COLOUR. I am hereby attaching the tax invoice for both refrigerators with the warranty documents. I would like to notify that the same problems continue to happen to date. I would sincerely request to take strict action the retail store of Great Eastern and the Haier company for fooling the consumers with their hard earn money. I request the forum to help me get my refund so that I can buy another company's fridge in its place. Kindly take this matter at earliest. Looking for your sincere consideration on this.