[Resolved]  Haier — Non working of refrigerator and non cooperation by service team.

Address:

Kolkata, West Bengal

Dear Sir,

I liked to inform you that my refrigerator Model No. HRS-752FR/A, Serial No. BCOCAOE 0400BA, Product - Side by Side, which was purchased from you nearly 5 years back by paying Rs. 88000/- which was not working since last 2 to 3 months. I have registered a complaint with your service centre and you have changed the compressor which costs around Rs.12000/-. After working few days the said refrigerator has started again giving trouble and all the perishable items are getting spoiled due to non-performance of your product.

In this context I have tried to contact several times your service center and finally reached your Kolkata Branch Manager Mr, Srikanto whose mob no. is [protected] has misbehaved with us instead of listening the problem and not taken any action to rectify the above problem.

I am requesting you to take immediate action to repair the said refrigerator otherwise I shall be compelled to refer this matter to Consumer affairs department Govt. of West Bengal.

Your early action is highly solicited.

Thanking You.

Yours Faithfully,
Dipankar Ghosh.
[protected]