| Address: | Kolkata, West Bengal |
I called Haier customer care for regular servicing on my 1.25 ton Split AC in the 1st week of April'15. The service person (from Star Air-Condition, Kolkata) came after 5 days & did regular servicing. However, for next 2 days the AC was not used as the weather was cold due to rain. After 2 days, we used the AC but just after remaining on for some time, it stopped blowing cold air. We tried many times but failed. After that, I keep on calling Star Air Condition but they sent the person after 7 - 10 days. The service person told me that there is some problem with the motor, so he took the motor, PCB & remote along with him on 25th April, 2015. After that I have been constantly following up with Mr. Santu (M : [protected]) of Star Air Conditon but not getting concrete reply. Yesterday (06/05/2015) when I called them, they told that the matter is resolved & they will send the service person tomorrow (07/05/2015) for installation of motor & PCB & your AC will work properly. However, when I called them today (07/05/2015), they are saying that the motor is not working & it will take another 3-4 days. I have been suffering for last 1 month due to this pathetic service of Haier.
Please look into the matter & resolve it asap. Was this information helpful? | 
Please look into the matter.